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We’re taking your further down the path to creating your budget. In this video we are going to look at risk and complexity which will help you to determine whether the investment you make is larger or smaller. Complexity determines how technically difficult the project is whereas risk is how much impact the project could have on your business. Your project falls into one of four quadrants:
Hopefully this helps you to figure out what quadrants you are in and how much you should invest in your project. To find out more detail about each quadrant, watch the video below.
WEB DESIGN IS BROKEN but it’s okay we are fixing it. Today we are gonna follow on from the last video and we’re gonna take you further along down that path to that magical place called budget. Yes we’re helping you to create a budget, an appropriate budget for your web design project. I’m still not gonna give you some magical figure because it doesn’t exist; it’s all relative.
So I’m not gonna talk in terms of X pounds or Y dollars but I will be talking in terms of high medium low investment what that means only you can really know because a large investment for you might be a small investment for the next business: a small investment for coca-cola it’s probably gonna be most people’s annual turnovers! So only you will know what a large versus a small investment actually is.
So in the last video we laid down some key things that you really need to be aware of when you’re thinking about a budget not just for a web design project but actually for anything and these are these are things, biases that that we all have as people that can really affect how we determine what to invest in things.
By understanding these biases we actually reduce the chance of over or under investing in a project just simply by being aware of them. So in this video we’re gonna look at two more very key things that are going to give you quite a reliable shortcut to determining whether the investment you make is larger or smaller.
These two things are risk and complexity. What do we mean by risk and what do we mean by complexity? When we’re talking about risk we’re talking about the impact that it could have on your business. Something that is high risk could have a significant impact on your business. The way I like to think about risk is that it’s whether it goes right or whether it goes wrong, so it’s not just down side there’s also upside as well.
If there’s significant upside then it’s still gonna be high risk. Low risk means that it’s not gonna make a huge impact on your business, it’s not gonna move the needle as they say.
Complexity is really just about how technically difficult it is to actually deliver this piece of functionality so if you look at, I don’t know, take bridge making as an example: if you’re building a small bridge across a little stream then that’s probably going to be less technically difficult then if you’re trying to bridge the River Thames.
So it’s how technically difficult it is to deliver and again it goes on a scale of low to high complexity so why risk and complexity well if we plot them on a graph like so, we can see that they create four quadrants.
Now each of these four quadrants represents a different type of project: a high risk, high complexity project; a high risk, low complexity project; a low risk, high complexity project and a low risk, low complexity project. Now just by exploring these four different types of projects, these four project characteristics we can actually start to make assumptions about what that project is going to be like and give you some shortcuts as to how much you invest in that type of project.
Let’s jump into it: let’s start off with the easy one low risk low complexity. So this is what I call the ‘tick box’ this is a website project that is effectively just a tick box exercise maybe as a part of your business there’s a requirement that you have a web-based resource which goes over a whole bunch of really interesting things.
Maybe it’s just a regulatory requirement, maybe you’ve gone for some funding and a website has to be a part of what you deliver. It really doesn’t make a huge impact on your business if it’s just informational as these things typically tend to be, then it doesn’t really require groundbreaking programming skills and cutting-edge design to actually fulfill its need.
So in this type of project you really want to be investing as little as you possibly can just as much as you need to to get a
reasonable job done. It’s not gonna make a huge impact on your business; it’s not technically difficult to deliver you just want something that works and that ticks that box.
So if your project is low risk low complexity don’t bet the farm on it there’s no point it’s not gonna bring you the return that you need pay as little as you can to get a good professional job done but don’t go crazy over it. So now we’ve got low risk high complexity. This is an interesting space and I like to call this quadrant in this type of project the ‘moderniser’.
With something that’s low risk and high complexity typically we’re looking at improving existing systems and processes using newly available modern technologies. With this type of project what you really want to be doing is looking at a provider that has thoroughly solved this problem so I’m thinking online payments companies like PayPal, like Stripe have thoroughly solved this technical challenge.
It’s not necessarily the type of project that you think is going to completely revolutionise your business; it might make things a lot more efficient and you’ll probably see some uptick in sales, engagement things like that, but ultimately it’s not the big game changer for your business. So you should be looking to invest a reasonable amount to get some off-the-shelf solutions that can actually bridge this gap and help you modernise.
Let’s jump into my favourite quadrant: low complexity high risk this is what I call the ‘punt’. So this is my favourite sector because this is typically where a business has spotted a new opportunity maybe a new part of the market maybe they want to spin off an existing product or service and they just want to test it out. They want to see whether their offering or messaging works. Why this is high risk is that if it works well then there could be significant upside. It might be a whole new part of their business it might be a new standalone business if it goes badly then they lose their initial investment.
Now what you want to do when you’re working in this quadrant you what you want to be doing is thinking about multiple small investments and testing religiously. Test absolutely everything because what you’re trying to do is figure out if this thing, if this idea has got the legs to warrant a proper investment.
You want to be thinking landing pages; very simple to produce very easy to iterate. You also want to be thinking about investing in things like pay-per-click advertising as well – literally buying the traffic to test against your multiple service offering variations. Don’t bet the farm on this it’s all about controlling risk at every single point every single iteration so be very purposeful be very deliberate about how you execute when you’re dealing with low complexity high risk projects.
So the final quadrant is what I call the ‘moonshot’. This is the stuff of startup legend. This is that entrepreneur space where we are launching new products into unknown markets. This is an area that is very similar to high risk low complexity in its approach but you should really be making significant investments in this area: you still need to control the risk and you still need to test fastidiously but you might be needing to actually invest heavier and produce some custom functionality.
You might need to actually be producing working prototypes of your product or service offering. You can’t cut corners when you’re in this quadrant the risk is too high. Because the complexity is high you’re probably going to be building things that have never been built before; you’re needing to create technical capability within your business and understand how that impacts the delivery of your product and/or service. So absolutely never cut corners here.
The key words that you should be listening out to when you’re talking about the project is ‘no one else is doing this’, ‘this has never been done before’, ‘this is brand new’, ”here’s why it’s different to the competitors’. All of these things should be getting you thinking high risk high complexity. Invest well, don’t cut corners and test and iterate and measure absolutely everything you can.
So those are the four quadrants and hopefully this gets you a little bit closer to understanding where your project sits in those quadrants and the amount that you should invest relative to, well whatever that means to you as a business. Thus far we’ve understood things about the biases and the psychology that can affect how we make investment decisions, we’ve been able to identify where our project sits along an axis of risk versus complexity in the next video we’re going to be looking at some pounds and pence examples for how you can start to create that budget or a range of that budget based on the perceived upside or the perceived savings that you’re gonna make or that you’re hoping to make in your web design project.
That was heavy! My name is Aaron Taylor, I’m helping you to make better decisions and have better conversations when you’re buying a website. Till next time!
This is episode 6 of Web Design is Broken, a series where our CEO Aaron explores the issues with our industry and helps you to make better informed decisions when it comes to your website. Our company, Six Two, specialises in web design in Ashford Kent.
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